Contact Information
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Contact Info |
For Customers
Customer Line: 877-218-7865
Email: customercare@elephant.com
Hours: Mon–Fri, 8 AM–6 PM ET
For Agents
(For agency use only – please do not give to customers)
Agent Line: 855-939-5367
Press 1: Existing or canceled policies (including underwriting)
Press 2: Cancel a policy
Press 3: Agency/technical support
Press 4: Claims
Other contact:
- Tech Support Email: agencytechsupport@elephant.com
- Underwriting Email: underwriting@elephant.com
- Underwriting (POST BIND ONLY): 855-939-5350
- Chat is available on the quote journey or on the Agent Portal
- Register or get your company code by emailing agencytechsupport@elephant.com
Claims
Phone: 844-937-5353
Fax: 804-955-1722
Email: claims@elephant.com
Mail: P.O. Box 5205, Glen Allen, VA 23058
Chat
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Chat |
You can access chats several ways, you will be talking to a live agent. If you need sales support, you can access chat in the bottom right corner on the quote retrieval page or in the quote journey here or on the homepage of the Agency Resource Center, here. You will see a box that looks like below. If you have questions about or need to make changes to an existing or canceled policy, select "existing policy." If you need sales support for a quote for a brand-new customer, select "quote for a new policy." You want to be sure to select the right one as you will be talking with a live agent and specific agents can only help with specific things.
You can access chats several ways, you will be talking to a live agent. If you need sales support, you can access chat in the bottom right corner on the quote retrieval page or in the quote journey here or on the homepage of the Agency Resource Center, here. You will see a box that looks like below. If you have questions about or need to make changes to an existing or canceled policy, select "existing policy." If you need sales support for a quote for a brand-new customer, select "quote for a new policy." You want to be sure to select the right one as you will be talking with a live agent and specific agents can only help with specific things.
You can also access chat for Customer Care (for existing or canceled policies,) go here. If you only need documents, you can select that, and you will go to a site to manually request the documents. (See below.)
Feedback
Contact Information
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Feedback |
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