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Created On: 01/03/2023
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Created On: 09/15/2022
in Elephant at a Glance Photo Inspection Photo Inspection **The photo inspection process will take 15 BUSINESS days to complete** Depending on the information entered, Elephant may require a photo inspection. The most common reason is if there is any ...
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Created On: 08/10/2022
Quote and Pre-Bind Contact Information Customer Line: 877-218-7865 **THIS LINE SHOULD BE USED FOR CUSTOMERS ONLY** Agent Line: 855-939-5367 **THIS LINE IS FOR AGENTS ONLY** Please do not give your customers this number a...
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Created On: 08/09/2022
Overview Overview Uninsured motorist (UM) and underinsured motorist (UIM) are first-party coverages , meaning that the payout is for the insured drivers on the policy, NOT the third party. Often just called uninsured motorist, ...
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Created On: 06/30/2022
in Emails Chat for Customer Care for existing or canceled policies is open Monday-Friday 9am-6pm ET. Chat for Sales Support is open Monday-Thursday 9am-6pm ET and Friday 9--5:30pm ET. You can access chats several ways, you will be talking to a live a...
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Created On: 05/20/2022
Frequently Asked Questions Do you accept EFT? Yes but only for future payments. The initial payment MUST be on a credit or debit card. When does the down payment process? The down payment processes the day that it is put into t...
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Created On: 03/10/2022
Rate Changes Rate Changes Rate changes are always going to happen in the industry, but we've outlined some factors that have impacted rate increases below. Rate increases ONLY impact New Business policies. At renewal, there are a few t...
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Created On: 01/21/2022
Setting up a Rater Setting up a Rater When Elephant shows on your panel of rates, you will bridge over to our quote journey to answer a few additional questions and can bind the policy. When you transfer over your agent ID will credent...
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Created On: 01/11/2022
Garaging Address Garaging Address Garaging Exceptions Generally, vehicles garaged at two different addresses and drivers in two different households are unacceptable . However, UW does make exceptions. In order for vehicles prima...
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Created On: 10/28/2021
What is the Agency Servicing Portal? What is the Agency Servicing Portal? Agents may now access customer policies through the Agency Servicing Porta l . Agents can do the following on the Agency Servicing Portal: View an...