New Articles

  1. Fees

  2. Discounts

  3. Elephant at a Glance

  4. Getting Started

  5. Roadside Assistance

  6. Photo Inspection

    Photo Inspection Photo Inspection **The photo inspection process will take 15 BUSINESS days to complete** Depending on the information entered, Elephant may require a  photo inspection. The most common reason is if there is an...
  7. Contact Us

    Contact Information Contact Info For Customers Customer Line: 877-218-7865 Email: customercare@elephant.com Hours: Mon–Fri, 8 AM–6 PM ET For Agents (For a...
  8. UM/UIM, PIP, Med Pay, & Income Loss

    Overview Overview Uninsured motorist (UM) and underinsured motorist (UIM) are first-party coverages , meaning that the payout is for the insured drivers  on the policy, NOT the third party. Often just called uninsured motorist...
  9. Live Chat Support Now Available!

    Chat for Customer Care for existing or canceled policies is open Monday-Friday 9am-6pm ET. Chat for Sales Support is open Monday-Thursday 9am-6pm ET and Friday 9--5:30pm ET. You can access chats several ways, you will be talking to a live a...
  10. Rate changes

    Rate Changes Rate Changes Rate changes are always going to happen in the industry, but we've outlined some factors that have impacted rate increases below. Rate increases ONLY  impact New Business policies.  At renewal, there are a few t...